TruePlayCasino

Terms & Conditions

Please read these terms carefully before using TruePlay Casino. By accessing our services, you agree to be bound by these terms and conditions.

Last updated: January 1, 2024 | Effective Date: January 1, 2024
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Canadian Legal Framework

These terms are governed by Canadian law and are designed to comply with federal and provincial regulations. TruePlay Casino operates as a social casino platform, providing entertainment services to Canadian residents.

Any disputes arising from these terms will be resolved under Canadian jurisdiction, specifically in the courts of Ontario, Canada.

Eligibility and Account Registration
  • You must be at least 18 years old to use TruePlay Casino services
  • You must be a resident of Canada or visiting Canada legally
  • You may only create one account per person
  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the security of your account credentials
  • We reserve the right to verify your identity and age at any time
Social Casino Services
  • TruePlay Casino is a social casino for entertainment purposes only
  • No real money gambling is offered or permitted on our platform
  • All games use virtual credits, coins, or points with no monetary value
  • Virtual currency cannot be exchanged for real money or prizes
  • Game outcomes are determined by random number generators
  • We do not guarantee any specific gaming outcomes or experiences
Prohibited Activities
  • Creating multiple accounts or sharing accounts with others
  • Using automated software, bots, or scripts to play games
  • Attempting to manipulate or exploit game mechanics
  • Harassing, threatening, or abusing other users or staff
  • Violating any applicable Canadian federal or provincial laws
  • Attempting to gain unauthorized access to our systems
Responsible Gaming
  • TruePlay Casino promotes responsible gaming practices
  • We provide tools to help you manage your gaming time and activity
  • If you experience gambling-related problems, seek professional help
  • Canadian gambling helplines: 1-866-531-2600 (national)
  • We reserve the right to suspend accounts showing problematic behavior
  • Self-exclusion options are available upon request
Intellectual Property
  • All content on TruePlay Casino is owned by us or our licensors
  • You may not copy, distribute, or modify our games or software
  • Trademarks and logos are protected intellectual property
  • User-generated content may be used by us for promotional purposes
  • You grant us a license to use any feedback or suggestions you provide
  • Unauthorized use of our intellectual property is prohibited
Service Availability and Modifications
  • We strive to provide 24/7 service availability across Canada
  • Scheduled maintenance may temporarily interrupt service
  • We reserve the right to modify or discontinue services at any time
  • Game selection and features may change without prior notice
  • We may update these terms periodically with reasonable notice
  • Continued use of our services constitutes acceptance of updated terms
Limitation of Liability

TruePlay Casino provides services "as is" without warranties of any kind. To the maximum extent permitted by Canadian law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for services (if any)
  • We are not responsible for technical issues beyond our reasonable control
  • Some jurisdictions may not allow certain liability limitations
Questions About These Terms

If you have questions about these terms and conditions, please contact our legal team:

Legal Department - TruePlay Casino

Email: legal@trueplaycasino.com

Phone: 1-800-TRUEPLAY (1-800-878-3752)

Mail: Legal Department, TruePlay Casino, Toronto, ON, Canada

We will respond to legal inquiries within 5 business days. For urgent matters, please call our main support line.

Agreement Acceptance

By using TruePlay Casino services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.