🇨🇦 Canada

Privacy Policy

Your privacy is important to us. This policy explains how TruePlay Casino collects, uses, and protects your personal information in compliance with Canadian privacy laws.

Last updated: January 1, 2024 | Effective Date: January 1, 2024

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Canadian Privacy Compliance

TruePlay Casino is committed to protecting the privacy of Canadian residents in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This policy reflects our commitment to Canadian privacy standards.

Information We Collect

Personal information you provide when creating an account (name, email, age verification)
Game play data and preferences to enhance your experience
Device and browser information for technical support and security
Communication records when you contact our support team
Cookies and similar technologies for website functionality

How We Use Your Information

Provide and maintain our social casino services
Verify your age and eligibility to play (18+ in Canada)
Personalize your gaming experience and recommendations
Send important account and service updates
Provide customer support and respond to your inquiries
Ensure platform security and prevent fraud
Comply with Canadian legal and regulatory requirements

Information Security

Industry-standard encryption for all data transmission
Secure servers located in Canada with restricted access
Regular security audits and vulnerability assessments
Employee training on privacy and data protection
Incident response procedures for any security events
Compliance with Canadian privacy legislation (PIPEDA)

Your Privacy Rights

Access your personal information we have on file
Request corrections to inaccurate or incomplete data
Request deletion of your account and associated data
Opt-out of non-essential communications
Withdraw consent for data processing where applicable
File complaints with Canadian privacy authorities

Data Sharing and Disclosure

We do not sell your personal information to third parties
Limited sharing with trusted service providers (hosting, analytics)
Disclosure may be required by Canadian law or court orders
Anonymous, aggregated data may be used for research and improvement
All third-party partners must meet our privacy standards
International transfers are protected by appropriate safeguards

Privacy Questions & Contact

If you have questions about this privacy policy or how we handle your personal information, please contact our Privacy Officer:

Privacy Officer - TruePlay Casino

Email: privacy@trueplaycasino.com

Phone: 1-800-TRUEPLAY (1-800-878-3752)

Mail: Privacy Officer, TruePlay Casino, Toronto, ON, Canada

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Cookie Policy

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how you use our website to improve it

Preference Cookies

Remember your settings and preferences

Marketing Cookies

Deliver relevant content and promotions (with your consent)

You can manage your cookie preferences through your browser settings or by contacting us directly.